Service Terms

Introduction

These terms establish the framework under which all Medizinar Care LLP services are delivered, ensuring clarity and fairness for all parties.

About Our Services

Medizinar Care LLP provides professional home healthcare services, including:

• Elderly Care Services
• Bedside Patient Care
• Registered Nurse Services
• Mother & Baby Care
• Palliative & Long-Term Care
• NRI Parent Care
• Home Maid Services
• Day Care & Night Care
• Personalized Home Care Solutions

All services are provided according to individual care requirements and service availability.

Service Areas

We currently provide services throughout Kerala, with future expansion planned across India. Service availability may vary depending on location and staffing.

Booking Process

Customers may book services through:

• Phone
• WhatsApp
• Email
• Website

A care assessment may be conducted before service confirmation.

Care Assessment

Before assigning a caregiver or nurse, Medizinar Care LLP may assess:

• Patient health condition
• Care requirements
• Daily support needs
• Medical history (if applicable)
• Service duration
• Home environment

This assessment helps us match the most suitable caregiver or nurse.

Caregiver Assignment

Medizinar Care LLP carefully selects trained and background-verified caregivers and licensed nurses. Assignments are based on:

• Patient requirements
• Staff availability
• Skills and experience
• Service location

While we consider customer preferences, we cannot guarantee a specific caregiver.

Service Hours

Services are provided according to the agreed schedule. Customers should ensure caregivers have safe access to the service location during scheduled hours.

Fees and Payment

• Service charges will be communicated before service begins.
• Payments must be made according to the agreed payment schedule.
• Delayed payments may result in temporary suspension of services.
• All applicable taxes will be charged as required by law.

Cancellation Policy

Customers should notify Medizinar Care LLP as early as possible if they wish to cancel or reschedule services. Cancellation and refund eligibility will follow the company's Refund & Cancellation Policy.

Replacement Policy

If a caregiver or nurse is unavailable due to leave, illness, or emergency, Medizinar Care LLP will make reasonable efforts to arrange a qualified replacement based on availability.

Customer Responsibilities

Customers are responsible for:

• Providing accurate information about the patient's condition.
• Maintaining a safe and respectful environment for caregivers.
• Informing us of any changes in the patient's health.
• Making payments on time.
• Treating staff with dignity and respect.

Caregiver Responsibilities

Our caregivers and nurses are responsible for:

• Providing compassionate and professional care.
• Following the agreed care plan.
• Maintaining confidentiality.
• Arriving on time whenever reasonably possible.
• Following hygiene and safety practices.
• Reporting significant patient condition changes to the family and company.

Medical Emergencies

In a medical emergency:

• Our caregivers will provide immediate assistance within the scope of their training.
• Emergency medical services should be contacted without delay.
• Medizinar Care LLP is not a substitute for emergency hospital or ambulance services.

Privacy & Confidentiality

All personal and medical information will be handled according to our Privacy Policy. Information will only be shared where necessary for service delivery or when required by law.

Service Limitations

Our services are designed to support patients at home. We do not guarantee:

• Medical diagnosis
• Hospital-level emergency treatment
• Cure of any illness
• Continuous availability of a specific caregiver
• Services beyond the agreed care plan

Quality Assurance

Medizinar Care LLP is committed to:

• Professional care standards
• Background-verified staff
• Continuous staff training
• Personalized care plans
• Regular quality monitoring
• Customer feedback and service improvement

Complaints & Grievances

Customers may submit complaints regarding service quality, staff behaviour, billing, scheduling, or communication. Complaints will be handled according to our Grievance Policy.

Changes to Services

Care plans may be updated when:

• Patient needs change.
• Family requests modifications.
• Medical recommendations change.
• Safety concerns arise.

Additional charges may apply if service requirements increase.

Limitation of Liability

Medizinar Care LLP will provide services with reasonable skill, care, and professionalism. However, the company is not responsible for:

• Outcomes resulting from inaccurate information provided by customers.
• Delays caused by natural disasters, government restrictions, strikes, or other events beyond our reasonable control.
• Medical complications unrelated to the services provided.
• Loss or damage caused by factors outside the company's control.

Nothing in these terms limits any rights that cannot legally be excluded under applicable law.

Changes to These Terms

Medizinar Care LLP may update these Service Terms from time to time. The latest version will always be available on our website.

Contact Information

"Compassionate Care. Trusted Support. Better Living at Home."